Saving you money

VAT relief on eligible products

If you are a parent, carer or charity supporting a disabled or chronically sick person, you may be eligible to purchase certain products without paying VAT.

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You could save 20% on eligible products

Products eligible for VAT relief are marked with the VAT relief logo on our website. Parents and carers of chronically sick or disabled children are eligible for zero-rated VAT on these items for domestic and personal use.

How to claim

How VAT relief works at checkout

1

Find eligible products

Look for the VAT relief logo on product pages. Once you select an eligible product, you will be given the option to choose an Ex VAT or Inc VAT price.

2

Select Ex VAT at checkout

At checkout, you will not be able to proceed until you have selected the VAT exemption option and confirmed your eligibility.

3

Complete the declaration form

You will be asked to complete a short declaration confirming your eligibility. Please note it is an offence to make a false declaration. VAT must still be charged on delivery costs.

Eligibility by customer type

Who qualifies for VAT relief?

Eligible

Families in the UK and ROI

You are eligible for VAT relief on products with the VAT relief sticker if you are a parent or carer for a child with a disability or illness.

Eligible

Charities in the UK and ROI

Items must be purchased for the personal use of a named individual with a disability or illness - not for general shared use across a group or setting. If the item is for one specific person, you are eligible for VAT relief. You may also be able to claim VAT back on other purchases through your tax returns

Not eligible on ordering

Schools, nurseries and businesses in the UK

You cannot buy goods or services VAT-free at the time of ordering. However, if your school or nursery is VAT-registered, you can reclaim the VAT you pay on your business purchases through your regular HMRC VAT Returns.

Eligible

Schools, nurseries and businesses in the ROI

If you are VAT registered in the Republic of Ireland, no VAT will be charged on your order, but we will need your VAT number. If you are not VAT registered, VAT will be charged the local rate of 23%

This advice is to the best of our knowledge at the time of writing. The final VAT decision rests with the tax authority in your jurisdiction. Only items with the VAT relief option are eligible - not all products qualify, as some are not specifically designed for use by a person with a disability. VAT relief only applies on the product price; VAT must still be charged on delivery. If you are in any doubt about your eligibility, contact HM Revenue and Customs on 0845 010 9000 before completing your transaction. Further government guidance is available here.