Frequently asked questions

Most orders are dispatched within 1-3 working days. Delivery typically takes 3-5 working days for standard items. Large or specialist items may take longer - we will always keep you informed. Please check each items page for exact delivery timescales as some items are made to order and can take several weeks.

You have the right to cancel your contract with us at any time before the date of dispatch of the products. You will receive a full refund of the purchase price and the delivery charge.

If items have been dispatched you will incur any delivery costs. Not applicable on bespoke items or specially ordered items. A cancellation fee will be incurred.

Please contact our customer services team by emailing info@learningspace.co.uk or ring us on 02890319360 who will be happy to advise you on the process.

Yes - we offer a 30 day returns policy on most items. Items must be unused and in their original packaging. Please contact us before returning anything and we will guide you through the process.

If, upon receipt, your goods are damaged, incomplete, incorrect or short delivered; notification must be made within 5 working days of delivery. We will endeavour to solve your problem as quickly as possible.  Please keep hold of your packaging until you have checked you are completely satisfied with your purchase. Please take photos of the product as well as the outer box as this will help with your claim. If you receive part of your order but are missing a box, please allow 24 hours after the first delivery before contacting us as this may just be a courier issue.

Yes - we offer a full sensory room design, supply, and installation service for schools and specialist settings. We also offer free site visits and CAD design. Get in touch to start a conversation.

Yes - we accept purchase orders from schools, councils, and organisations. Please visit our Purchase Orders page for full details or contact us directly.

Yes - Learning SPACE is an approved supplier with the Education Authority (EA) in Northern Ireland, as well as Scotland Excel. Schools can order directly using their standard procurement process.

Our VAT number is 911671146 EORI is GB911671146000 XI is XI911671146000

You can contact us by e-mail info@learningspace.co.uk or 02890 319360. Our team of friends customer service reps will be on hand, Monday to Friday to answer any queries you might have. You can also contact us through the Contact Us Page by clicking here

You can access all our catalogues Here

We can only offer VAT exemption on certain eligible products when being purchased solely for an individual user. All items that are eligible for vat relief are clearly given a vat exempt purchase option on our website.

A UK charity can buy sensory equipment without paying VAT, but only if the equipment is specifically designed for disabled people and is for their personal or domestic use. The item has to be purchased for a named individual, not multiple users and a Vat exemption form must be completed with the intended users personal details for the HMRC. (our site takes you to the form upon purchase)

A charity cannot claim VAT exemption if: The sensory equipment is not specifically designed for disabled people (e.g., generic lights, beanbags, toys). The equipment is for general use, education, or therapy rooms rather than for a named disabled person’s personal/domestic use. The charity cannot provide the required declaration.

Charities may be able to claim VAT back by other means such as through their accounts, however we cannot do this at source or provide guidance. Our process is in line with Section 3.3 of HMRC VAT Notice 701/7 – Reliefs from VAT for disabled and older people.

Some items qualify to be VAT free (zero rated) provided they are being purchased by, or on behalf of someone who is “chronically sick or disabled” and the goods purchased are for “personal or domestic use. Eligible items are marked (not all items are eligible as they are not specifically designed and made for those with a disability - for example games and balls)

Therefore if you are a parent or carer purchasing one of our products for your child you may not need to pay VAT & should ensure that the VAT exemption box is selected. Please note that as VAT must be charged on delivery a VAT value will still be displayed

Chronically sick or disabled is defined as a person with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; OR a person with a condition which the medical profession treats as a chronic sickness, such as autism. A statement of special educational needs or a diagnosis of a condition is not necessary.

Charities qualify for VAT exemption where these conditions are met, however schools and homes may not qualify as the goods are not for domestic use, however they may be able to reclaim the VAT from Customs & Excise. If your organisation qualifies please download and complete the VAT exemption declaration form here and send this with your order.

If you are in any doubt as to whether you are eligible to receive zero rated goods you should contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or call our Helpline on 02890 319360 before signing a declaration.

View our Family Fund Page

View our Apply for a Grant section

The main grant supplier we work with is Family Fund however there are many other grants available. A full list is available Here